To track your order, simply log into your account and click on the order number or details. There, you'll find precise information about the current status of your order and its expected delivery date.
The turnaround time depends on various factors including the product ordered, quantity and your choice of shipping method. Simply add your desired items to the shopping cart and select your zip code, you will be able to view the estimated delivery dates next to each available shipping option.
Yes. Upon shipment, you will receive a tracking number to monitor the progress of your order. Simply click on the tracking number to follow your package's journey in real-time, or contact our customer support team for any assistance you may need.
Kindly track your order using the provided tracking ID or reach out to customer support to know the status of your order.
If you want to cancel or make any changes after placing an order, please reach out to our customer support team via call or chat. We'll review the progress of your order and make the changes, if possible.
We offer three shipping methods- Standard, Express & Priority.
Usually, the shipping duration ranges between four to ten business days. It largely depends on the product ordered, quantity and the chosen shipping method. Simply add your desired items to the shopping cart and select your zip code, you will be able to view the estimated delivery dates next to each available shipping option.
Neon Earth assures safe delivery, but acknowledges that occasional damage during transit can occur. In such cases, please provide images of the damaged product and shipping box, clearly displaying the damage and package label. Our team will then assess the situation and provide appropriate recourse, including a refund, reshipment, or store credit.
You can update the shipping address while the order is in packaging. For assistance, contact our customer support team. However, once the order is packed, changes to the delivery address cannot be made.
We occasionally provide free shipping promotions. To stay informed about current offers, please refer to our website or promotional emails.
Yes, we offer expedited shipping options for customers seeking fast delivery. However, additional charges may apply. Please contact our customer support team to update your shipping method.
We offer convenient payment methods like Debit/Credit Cards and PayPal for a seamless shopping experience.
Step 1: Choose PayPal at checkout.
Step 2: Log in and authorize the payment.
Absolutely. We prioritize security to ensure online payments are safe and hassle-free.
Neon Earth employs robust security measures to safeguard your payment information. We regularly monitor our systems for any potential vulnerabilities and employ advanced fraud detection mechanisms to prevent unauthorized access.
No, we do not charge any extra fee for choosing a specific payment method.
If your payment is declined:
1. Wait for a short period and try making the purchase again later.
2. If the issue persists, reach out to our customer support team for assistance. Our support team will assist you in troubleshooting the problem and guide you on how to proceed with your purchase.
Once you share your feedback, we make sure it gets to the right team for a thorough review. Every bit of feedback is carefully considered and used to shape our decisions and actions so we can serve you better in the future.
Your feedback is valuable to us! Don't hesitate to get in touch via our website's contact form, email, phone, or social media channels to let us know how we're doing.
Yes, we strive to respond to all feedback in a timely manner. You will receive a confirmation of receipt, and if necessary, we will follow up with further communication to address your concerns or questions.
We value both positive and negative feedback as they offer valuable insights. Positive feedback helps us recognize our strengths, while negative feedback allows us to pinpoint areas for improvement.
If you face negative experience with us or have any complaints, please feel free to contact us via email at wecare@neonearth.com. You can also fill out the contact form on our website, or give our dedicated customer support team a call at (855) 349-6366. We'll try to resolve it as soon as possible.
Neon Earth wallet points act as a digital currency, that represents virtual credits or rewards obtained through a variety of activities on our website including purchases, referrals and promotions. Each wallet point holds a precise value of $1.
You can earn wallet points by participating in promotional activities such as making purchases, writing reviews, subscribing to newsletters, or joining loyalty programs, on Neon Earth website.
Redeem your wallet points in the following steps:
Step 1. Add product to the cart.
Step 2. Proceed to the checkout page.
Step 3. Apply wallet points.
Step 4. Merge with coupon code (if any).
Step 5. Proceed to checkout.
Yes, the wallet points expire after 90 days. To check the expiry of your wallet points, sign in to your Neon Earth account and go to the wallet section. There, you can see the expiration date linked with your wallet points.
Wallet points are non-transferable and can only be used by the account holder.
Your data security is our utmost concern. We employ encryption protocols and strict privacy policies to ensure the confidentiality of your personal information. You can trust us to keep your data safe and secure.
If you detect any unauthorized activity or misuse of your personal information, please reach out to us immediately. We will promptly investigate the matter and take necessary action to ensure the protection of your account and information.
Yes, you can access and update your personal information anytime. Simply log into your account and go to your profile to make the necessary changes or reach out to our customer support team via call or email.
We employ industry-standard security protocols and technologies, including encryption, firewalls, regular security audits, and strict access controls, to safeguard your personal information.
We continuously monitor and update our protocols to tackle emerging threats effectively. The frequency of updates may vary based on the evolving threat landscape. However, our commitment remains steadfast in promptly implementing security updates and patches to maintain a secure online environment.
Yes, we offer discounts on bulk orders for specific products. Please reach out to our customer support team for more accurate and detailed pricing information.
The minimum quantity required for bulk orders fluctuates depending on the specific product or service. Please browse the product page or reach out to our sales team for precise details.
Place your order directly on our website or reach out to our customer care team at 855-349-6366 or via email at wecare@neonearth.com for personalized assistance.
Yes, we offer customization options for bulk orders. Please contact our customer support team via call or chat.
Yes, for bulk orders, there's usually a lead time as larger quantities demand more processing and production. The lead time varies based on the order size and product type. Please reach out to our support team for specifics details.
For bulk orders, we offer a range of payment methods such as credit/debit cards, PayPal, bank transfers, and purchase orders. For more information, please reach out to our customer support team.
Yes, we do offer samples for bulk orders in certain situations. Please get in touch with our customer support team to discuss sample availability and pricing.
The return and refund policy for bulk orders is subject to variations based on the products purchased and the agreed-upon terms. For more details, please refer to our Terms & Conditions, or reach out to our customer support team.
Absolutely! We're excited about the opportunity to collaborate with established or emerging influencers in the home decor niche.
Connect with us at wecare@neonearth.com to start the conversation.
To collaborate, you will need to have a social media profile with content related to home & lifestyle. More details can be discussed via email.
Together, we focus on the concept of exploring imagination, visualizing, and designing your space with Neon Earth products. Showcase the transformation creatively to inspire others.
