This privacy notice discloses the privacy practices of Aavan International, Inc. and its corporate family (as defined under clause “Other Corporate Entities”) which includes the brand “NEONEARTH” and other brands owned by the corporate family (collectively referred to as “We”, “Our” or “Group Bayport). This privacy notice applies solely to information collected by Neonearth.com. It covers the following:
By using our website, you acknowledge receipt and review of this privacy policy, and your consent to it. If any changes are made to the privacy policy, you should return here to read the most up-to-date privacy policy.
We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone outside of our corporate family. We will share this within our corporate familyfor business purposes.
NEONEARTH will continue to provide high quality and low prices for our customers, to generate the highest customer satisfaction, and to be the supplier of choice for the online NEONEARTH market.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, except when needed to fulfill your request (e.g., to ship an order).
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products, or services, or notify you of changes to this privacy policy.
When you provide your mobile phone number on a form or website of NEONEARTH or our corporate family, you are consenting to receive SMS or WhatsApp messages, automated calls, and IVR that enable us to share important updates about your orders, promptly address your queries, and provide crucial service-related information. If we collect your mobile phone number, we may use the mobile phone number to send SMS or WhatsApp messages to you. You may opt out of SMS and WhatsApp messages by following the instructions below under the heading, “Opt Out Instructions.”
Further, your personal information is an important part of our business, and we are not in the business of selling it to others. We share your personal information only to categories of persons that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy as more particularly described below.
We may employ third party services to facilitate or outsource one or more aspects of the business, product, and service operations that we provide to you on NEONEARTH (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs, and co-branded credit cards). Therefore, we may provide some of your personal information to these internal service providers as permitted by law. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of your personal information for any other purpose except to facilitate the specific outsourced service. In the event of your direct involvement with the internal service provider, any additional information disclosed by you to them shall be subject to the internal service provider’s own applicable privacy policy and you agree and acknowledge that We shall not be responsible for the same.
We share much of our data, including personal information about you, with our “corporate family” (Doing Business as “Group Bayport”) comprising Aavan International, Inc. (“Aavan”) and its affiliates, subsidiaries, brands, and joint ventures that are committed to serving your online trading needs and related services for marketing purposes, product updates, product safety information or customer service information. For example, we partner with companies that assist us in identifying other products and services from our corporate family and brands to market to you. Unless you opt out, you may receive marketing communications from Neonearth.com, or other entities that form part of our corporate family. Even if you do opt out of receiving marketing information from our corporate family, you may still receive communications related to product updates, product safety information or customer service information that you purchased or expressed an interest in purchasing. To the extent that these entities have access to your personal information, they remain bound by the existing Privacy Policy. As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, the customer’s personal information generally is one of the transferred business assets, but which remains subject to the promises made in any pre-existing Privacy Policy. You may contact us at any time to tell us to stop sharing your information with our related corporate family entities. If you decide at a later time to opt out of receiving marketing notifications from us or them, you may contact us at any time to do so.
We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we may (and you authorize us to) disclose some of your personal information as is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Your access to and control over information/opt-out Instructions.
You may opt out of any future contact from us at any time. By contacting us via the wecare@neonearth.com or (855) 349-6366 given on our website, you can do any of these:
We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us securely. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for 'https' at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) can access personally identifiable information. The computers/servers in which we store personally identifiable information are in a safe, secure environment.
Further, access to your personal account online is password protected. We will not release your account password to any person. In the event that you forget your password, you may generate an on-line request for your password to be sent to you by e-mail at the e-mail address used during registration.
We have implemented stringent, internationally acceptable standards of technology, managerial security, technical security, operational security, and physical security in order to protect personally identifiable information submitted on NEONEARTH website from loss, misuse, disclosure, alteration or destruction. The data resides behind a firewall, with access restricted to authorized personnel of Group Bayport.
By using this site, you agree that We shall not be held responsible for any uncontrollable security attacks and in such cases you agree that We shall not be held responsible for any type of direct or indirect financial losses, loss of opportunity, legal cost, business losses, reputation loss, direct and indirect losses that may occur to you as per the applicable cyber laws including any amendments in the said laws and any other laws for the time being in force.
You further agree that Our management shall not be held responsible directly or indirectly for any cyber-crime related criminal liabilities under applicable cyber laws relating to your information as you have agreed and acknowledged that Our management of NEONEARTH website complies with due diligence (care & controls) requirements.
You unequivocally agree and acknowledge that our reasonable security practices and procedures include but are not limited to following:
We are using Extended Validation SSL (EV SSL) which is the highest form of SSL certificate on the market. We do encrypt our customers’ data with a secure algorithm. The website is hosted in a safe environment with limited secured access to the server. We are continuously monitoring security parameters and use Trustwave for PCI scan to ensure it is always secured. We keep our development environment secure from any public access. We are using the Web Application Firewall (WAF) to ensure a high level of security to protect against any possible malicious activity. We also run a daily scan mechanism on our computer systems to detect and/or protect against data breaches.
Cyber Crime, Cyber Law & Reasonable Security Awareness training is provided for Our top management people, team members and grievance officer as part of Our managerial security practices.
You agree and acknowledge that Our management shall never be held responsible for privacy of your sensitive personal data in case of sharing your sensitive personal data to an authorized cyber investigation agency of appropriate government authorities upon Our receipt of a properly issued request from that government authority or government agency.
In order to use our website, a user may be required to share certain information (such as name, phone number, and email address). We use this information to contact you about the products/services on our site that you have expressed an interest in. We may send promotional content on the contact information provided by you while registering with us.
To buy from us, you must provide contact information (e.g., name and shipping address) and financial information (e.g., credit card number, expiration date). We will only use this information for billing and fulfilling your order and would not be storing any financial information. For instance, if we have trouble processing your order, we’ll use this information to contact you.
To protect your privacy and security, we will verify your identity before granting you access to or allowing you to make changes to your personally identifying information. If you have registered your profile on NEONEARTH, your registered user ID and Password are required in order to access your profile information, and update, correct or delete profile information.
We use 'cookies' on this site. Cookies are small text files that are stored on your device when you visit our website. We may use cookies for the following purposes:
For instance, when we use a cookie to identify you, you don't have to log in with a password more than once, hence saving you time. Cookies also enable us to track and target the interests of our users and enhance their experience on our site. Using cookies is in no way linked to any personally identifiable information on our site. “Cookie” data may be shared with our corporate family for business purposes, which includes marketing.
The website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of those other sites. We encourage you to be careful when you leave our site and thoroughly read the privacy statements of all other sites that collect personally identifiable information.
You acknowledge that this privacy policy is part of the terms of service, and you agree that using this site signifies your consent to an agreement with this NEONEARTH Privacy Policy. We reserve the right to change the terms of service, including this privacy policy, at any time, without advance notice. If We decide to change this privacy policy, those changes will be updated on this page, so that you are always informed.
We have appointed our grievance officer as per applicable cyber laws. If you have any questions or grievances regarding this Privacy Policy, or other NEONEARTH policies, please contact our grievance officer by sending an email to wecare@neonearth.com.
Use of the NEONEARTH website is available only to persons who can form a legally binding contract. If you are under the age of 13, you shall not buy any items on NEONEARTH. If you wish to purchase an item on the site, then such purchase or sale may be made by your legal guardian or parents who have registered as users of the site.
What Are Your Privacy Rights?
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (vi) if applicable, to data portability; and (vii) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us on wecare@neonearth.com. We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
California Residents
California Civil Code Section 1798.83, also known as the "Shine The Light" law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us at wecare@neonearth.com.
If you reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us at wecare@neonearth.com and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.
The California Code of Regulations defines a” resident” as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
Your rights with respect to your personal data are:
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Depending on the circumstances, you have a right to know:
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
We will not discriminate against you if you exercise your privacy rights.
We do not process consumer's sensitive personal information.
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
To exercise these rights, you can contact us by email at wecare@neonearth.com. If you have a complaint about how we handle your data, we would like to hear from you.
This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the rights listed below in addition to the rights already listed in this privacy policy. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
To submit a request to exercise these rights described above, please email at wecare@neonearth.com.
If we decline to take action regarding your request and you wish to appeal our decision, please email us at wecare@neonearth.com. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the rights listed in this privacy policy. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
To submit a request to exercise these rights described above, please email at wecare@neonearth.com.
If we decline to take action regarding your request and you wish to appeal our decision, please email us at wecare@neonearth.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
Virginia Privacy Notice (VCDPA)
This section applies to Virginia residents. Under the Virginia Consumer Data Protection Act (VCDPA), you have the rights listed below. The terms used in this section have the same meaning as in the VCDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the VCDPA.
We process personal data for the purposes of targeted advertising (as defined in the VCDPA), including online identifiers and internet activity. This allows us to show you ads that are more relevant to you. You may opt out of these data practices by sending us an email at wecare@neonearth.com. We do not receive monetary consideration in exchange for your data and therefore do not "sell" your data as defined in VCDPA.
The VCDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance. We do not profile consumers in the furtherance of decisions that produce legal or similarly significant effects.
VCDPA Rights
Your VCDPA rights are described below.
If you exercise your VCDPA consumer rights:
However, we may offer a different price, rate, level, quality, or selection of products or services if your personal data is required in order to provide those products or services and you have exercised your right to opt out, or the offer is related to a voluntary loyalty or rewards program.
Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request.
If we decline to take action in response to any of your privacy requests, you have the right to appeal against that decision within a reasonable amount of time, but no later than 90 days from the date of our decision. To submit a request for appeal, send an email at wecare@neonearth.com.
If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Virginia Attorney General’s Office.
This section applies only to Utah residents. Under the Utah Consumer Privacy Act (UCPA), you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
The right applies to personal data that the consumer previously provided to the controller. The controller must provide the data in a format that is:
The UCPA does not provide consumers with rights related to automated decision-making.
Before processing sensitive data under the UCPA, a controller must provide consumers with:
If the processing concerns a known child, the controller must follow COPPA's requirements.
Under the UCPA, controllers cannot discriminate against a consumer exercising rights by:
Exceptions include:
To submit a request to exercise these rights described above, please email at wecare@neonearth.com. Per the within 45 days, we shall respond. Controllers may extend the response period by up to 45 more days if reasonably necessary due to the request's complexity or volume of requests received.
. Under the Montana Consumer Data Privacy Act (MCDPA), effective October 1, 2024 you have the rights listed in this privacy policy
The MCDPA also requires prior consent to process personal data for targeted advertising or sales when the controller actually knows the consumer is 13, 14, or 15 years old.
To submit a request to exercise these rights described above, please email at wecare@neonearth.com. Within 45 days we shall respond to your requests without undue delay. As per the MSCPA we may extend the response period by up to 45 more days, for a maximum total of 90 days, if reasonably necessary considering the complexity and number of the consumer's reques
This section applies only to Oregan residents. Under the Oregon Consumer Privacy Act (OCPA), effective July 1, 2024 you have the rights listed in this Privacy Policy.
To submit a request to exercise these rights described above, please email at wecare@neonearth.com. Within 45 days we shall respond to consumer rights requests without undue delay. As per the Act we may extend the response period by up to 45 more days if reasonably necessary considering the complexity and number of requests.
This section applies only to Texas residents. Under the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024 you have the rights listed in this Privacy Policy.
To submit a request to exercise these rights described above, please email at wecare@neonearth.com. Within 45 days we shall respond to consumer rights requests without undue delay. As per the Act we may extend the response period by up to 45 more days if reasonably necessary considering the complexity and number of requests.
Effective January 1, 2025 Iowa Consumer Data Protection Act shall be applicable. The residents of Iowa shall have rights listed in this Privacy Policy.
To submit a request to exercise these rights described above, please email at wecare@neonearth.com. A controller shall respond within ninety days of receipt of a request. The response period may be extended once by forty-five additional days when reasonably necessary upon considering the complexity and number of the consumer's requests by informing the consumer of any such extension within the initial ninety- day response period, together with the reason for the extension.
If a controller declines to take action regarding the consumer's request, the controller shall inform the consumer without undue delay of the justification for declining to take action, except in the case of a suspected fraudulent request, in which case the controller may state that the controller was unable to authenticate the request.
Right to Appeal: On rejection, the consumer can appeal against the decision of controller in same manner as initiating request. The controller has to respond within 45 days of receipt of the appeal.
The Delaware Personal Data Privacy Act was signed into law and most of the law will take effect January 1, 2025, with the requirement to respect opt-out preference signals going into effect January 1, 2026. The residents of Delaware shall have rights already listed in this privacy policy.
The Act delineates a consumer’s personal data rights and provides that residents of this State will have the right to know what information is being collected about them, see the information, correct any inaccuracies, or request deletion of their personal data that is being maintained by entities or people. This Act is modeled after existing frameworks for data privacy in other jurisdictions.
To submit a request to exercise these rights described above, please email at wecare@neonearth.com. It gives controllers 45 days to respond to a consumer’s request, allows an extension of 45 days in certain circumstances, and requires the controller to notify the consumer if they decline to take action as well as provide instructions for appealing the decision.
Indiana Personal Data Privacy Act takes effect on January 1, 2026. The residents of Iowa shall have rights already listed in this Privacy Policy. To submit a request to exercise these rights described above, please email at wecare@neonearth.com. Controllers would have 45 days to respond to consumer rights requests, with a potential 45-day extension in certain circumstances.
Tennessee Information Protection Act (TIPA) becomes effective on July 1, 2025. The residents of Tennessee shall have rights already listed in this Privacy Policy. To submit a request to exercise these rights described above, please email at wecare@neonearth.com. Controllers must respond to authenticated consumer requests within 45 days, with a possible 45-day extension, and establish an appeal process for refusals to take action on requests. If the controller cannot authenticate the consumer’s request, they can ask for additional information to do so.
